Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. For more information, please check Shipping & Delivery. Shipping time depends on the shipping method you selected. General items styles can be shipped out within 1-3 working days, while engraved or custom orders may take up to 7-15 working days. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.ĭelivery Time= Processing Time + Shipping Time The estimated processing time is listed on the product page. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please note that we CANNOT cancel orders which have been shipped out. If your order has not been shipped out, you can submit a ticket or chat with us to cancel it. Your items will be shipped from the nearest facility that stocks the item you ordered. Italo Jewelry has warehouses in California, China, and Dubai. By visiting the Track My Order, you can check the status of your order. You will receive an order confirmation email when your order has been placed successfully. ![]() How do I know if my order is placed successfully? If there are changes, please feel free to contact us. Therefore, please be more careful to place the order. ![]() Please note that we can only change/modify your order before shipment. If I want to change/modify order information(like color, size, billing address, shipping address, shipping method), what should I do? Some popular styles can be shipped out within 1-3 working days, while engraved or custom orders may take up to 7-15 working days. Or you may leave a voice message with your call back number and we'll get back to you as soon as possible.ĭelivery Time= Processing Time + Shipping Time The estimated processing time is listed on the product page. If you view our products through our Facebook Page, you can message us on our page directly. Please double check the email address before you send email to us. If the email address didn't work, maybe you sent to incorrect email address. ![]() How can I contact your company if I have any questions? In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. Italo Jewelry is strictly an online retailer. Our main office is in Area B Room 12308 23rd Floor Unit 1 Building 1 Huaqi International Plaza, 99 Chang'an Middle Road Yanta District, Xi'an, Shaanxi, China.
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